CWAY Nigeria Recruitment For Customer Service Representative – Apply Here

CWAY Nigeria Recruitment For Customer Service Representative – Apply Here. CWAY Nigeria is now recruiting to fill the position of Customer Service Representative. See how to apply below and the requirements.

CWAY Group – In 1999, Mr. Onest Che founded CWAY group, a Foods and beverage company in Nigeria and steadfastly committed these investments towards improving people’s lives. Since then, CWAY has been tending to consumers’ health needs and other high-quality premium products. Two decades of rapid growth after its establishment, CWAY consistently became a reckoning force as a high employer of labor and the market leader in the manufacturing of drinking water and the beverages investment sector in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

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Roles And Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

Requirements and skills

  • Candidates should possess an NCE qualification with 0 – 1 year of relevant work experience.
  • Proven customer support experience or experience as a Customer Service Representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

See also – MacTay Consulting Recruitment For Health, Safety And Environment (HSE) Officer

Application Deadline 

13th February 2023.

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